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ordered online with this company for the first time back in august. They sent all the wrong sizes and would not let me exchange the sizes. I was only required to return the items and get a refund. I had been waiting for a very long time to get the refund and had sent...
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1.0
Product
#1107311
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I ordered 5 sweaters from Nordstrom Rack, and checked the shipping status to see that they had arrived at my house. When I got home, there was no box in sight. I called Nordstrom Rack to complain, and they said that the company the use for shipping will mark things as...
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#1076027
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I placed an online order on Nordstrom Rack. My package did not arrive by the estimated shipping date provided in my confirmation email. I have been monitoring the shipping status on the UPS website, and I noticed that it was forever stuck on "A UPS shipping label has...
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1.7
I liked
  • Range of products
  • Pricing of products
  • Clothing and accessory selection
I didn't like
  • Dishonest website faqs
  • Unable to expedite order due to shipping delay
  • Shipping delays
#1063226
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Nordstrom Rack - Ordered onlune new but didnt get it

Nordstrom Rack
#1089534
1.0
Details
I ordered a new pair of optical gucci glasses were shipped a pair a customer returned..they were dirt and marked by a eye doctor...I am done with these guys
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Product or Service Quality
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Nordstrom Rack Shipping Service Review

Nordstrom Rack
#991226
I can't accept paying $8 shipping fee then get the item 15 days after ordering it. Rack online was not like this in 2015 and before. What happened to their shipping???
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Delivery Service Review

Nordstrom Rack
#975315
1.0
Details
Two week order fulfillment for a movado watch, only to open it to find watch was missing. D-bags kind enough to leave the silica gel bag though. Still waiting for resolution 3 days after reporting it. Order #: 36559706
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Advertised vs Delivered
Delivery Service
Product or Service Quality

Nordstrom Rack Customer Care Review

Nordstrom Rack
#950449
They are incredibly understaffed no matter when you go. Their mobile devices are always having issues. Hard to find help because lack of staffing and the people who are there are working so hard I doubt anyone notices it!!
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I dont think I'll wanna Shop at Nordstrom Rack again, because Ups delivers their merchandise. I ordered on May 4, in enough time to have my Mothers Day gifts delivered Two days before Mothers Day, and I waited all day only for Ups to arrive at 8PM with a missed...
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1.0
#1046691
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I will never order from Rack ever again as I am a Canadian consumer. I ordered the item was wrong and I returned. The return label was to an address here in Canada and was accepted and signed for so I should have had my money within 3 days on my credit card. Not so now...
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user45395505
user45395505

Waiting on Rack to respond

2.6
I didn't like
  • Lousy return time on fees for purchase
#1019306
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I went to Nordstrom Rack store in Culver City tonight trying to return a pair of rain boots. Since it had passed the return period according to the policy, the nice cashier was trying to help by calling her store manager to discuss the issue with me. The store manager...
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1.0
#1018602
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My shopping experience at Norstrom Rack was a very positive experience due to the cashier named (Grace) her name was befitting ! She reminded me of the old days of shopping where people care . Grace was warm friendly and very comforting as I was exhausted and wanted...
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5.0
I liked
  • Grace customer service naperville outstanding
#1016069
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Ordered a set of 24 velvet 4 tier hangers. First delivery arrived with 3 hangers, customer service was a joke, refunded the purchase price and had me order a new set of 24. Well, the second order arrived with 3 hangers. Customer service says they CANT send me the other...
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1.9
I didn't like
  • Lousy service
  • Customer service
#1015586
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Nordstrom Rack - Disappointing Online + phone Customer Service
Nordstrom Rack - Disappointing Online + phone Customer Service
I am a Canadian consumer looking to make some purchases through the Nordstromrack webpage. Something was not processing properly in my online purchases, particularly at the step one completes to "add new payment method" to their account, my efforts were for some reason...
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1.0
I liked
  • Filters to screen through the huge range of products
  • Discounts
I didn't like
  • Unknowledgable customer service
#1007781
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I had the most difficult time returning a pair of shoes. I had to come back three times!!! The first time, I had an associate ask me to swipe all my credit cards & the system could not locate my order. I left & was on a mission to find my receipt. I checked all my...
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1.0
Product
#1001245
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