Anonymous
map-marker Issaquah, Washington

Didn't receive a package

Dear Nordstrom customer service, This item shows it delivered, but I checked my mailbox, garage door and front door, I didnt find it. THEORY Deep V-Neck Sweater $74.96 Small, MINT Item #604**** Best, Alice
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Anonymous
map-marker Brooklyn, New York

No deliveries for Christmas

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I placed several order With Nordstrom Rack being the end of November and the beginning of December While tracking the orders you cannot get any information.. And I received a txt message that my order was delivered.. Once I got home I called and , I was told to look around for it .. I specifically said leave on the front porch . But that never happened because they returned everything and told me that my address was difficult to find .. 2 days before Christmas.. So my son did not receive any presents this year . And the only thing I got was Im sorry pls have a merry christmas Wtf
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User's recommendation: Don’t trust anything that they tell you and check your credit card statements

Denee Hfx

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Verified Reviewer
| map-marker Salisbury, Maryland

Call about my return

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I had to return my order because I ordered the wrong size clothes. I loved everything about this company.

My cashapp card was closed and I just wanted to check on where they would be sending my refund or would it be a store credit? It was my fault for that my grandson is getting so big and i just got the sizes mixed up but no problems at all. Could someone please contact me at 410422**** to let me know how i could receive my payment thank you so much again. If possible I would like to redo the order for the same things just different sizes if possible.

A store credit would be great also. Thank you so much for being so patient with me at this time.

I will be placing a order again real soon. Please contact me if you need help with my return.

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Carol R Hht

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Verified Reviewer
| map-marker Miami, Florida

Gift card usage

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I was told after waiting a very long time on line that I couldnt use 2 Visa gift cards then put the balance on my credit card. That is ridiculous since I had just done the same thing at Macys.
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Pros:
  • Clothing and accessory selection
Cons:
  • Rude employees including corporate

User's recommendation: Don’t shop there if using gift cards

Anonymous
map-marker Detroit, Michigan

What is the deal with your sizes

I have attempted to buy six different pairs of shoes and I can never find a pair that fits. I give up!
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Otto Lqk

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Verified Reviewer
| map-marker New York, New York

Check on order status

No answer call center open according to message no answer trying to check in status if delivery or an order received only half the order of
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User's recommendation: No answer ever

Judy N Hxk

Poor customer service

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As I have been a customer since you first opened, my most recent shopping SCP Costa Mesa Ca. Store #338 about 2hours browsing in the store looking to possibly find early Xmas treasures.

I found a scarf I liked, Karl Lagerfeld among a few other items, went to pay and was told by the clerk to wait, something is wrong with the tag.

She went to the other cashier, called a Mgr. I waited approx 15-20 min. While waiting, Clerk Gisselle F. called to ask the manager for an update on the scarf price.

Time clicks by, then was told by clerk Gisselle F. they could not sell me the scarf, it didn't belong to their store.

She asked if I wanted to talk to the Mgr. The Mgr. Came over without the scarf and with a smirk on her face, said flat out, I cannot sell you the scarf.

And walked away.

Didn't bother to say I'm sorry to keep you waiting so long, she was very cold. I felt like I was doing something wrong or because I am Asian, I was being discriminated against. Because of this experience, moving forward, I will not be shopping at any rack location for fear of wasting my valuable time making shopping choices in your store and to find out the item is not for sale. I am considering filing a complaint to the BBB.

I thought for a minute, on my way out, spoke to a floor Mgr.

Francisco, voiced my frustration. He took my number and said he would see if he could get any resolution or a price for the scarf for me. I am very skeptical I will get a phone call from him at all. Still waiting.

10/16/21 12:29pm

Clerk Gisselle F.

did her job and I understand she was trying to be helpful. Transaction #3851

Rating below will be with my last encounter and shopping experience.

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Pros:
  • Location
Cons:
  • Poor cs and out of control inventory

Preferred solution: Purchase the scarf I tried to buy.

Ocean Cvp
map-marker Houston, Texas

Upshipped ordee

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The billing supervisor is calling me about your double errors and I am Very Very upset. What U did is illegal & Fraud Twice! And I AM Reporting it!
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Brenda P Afg

I didn't receive my item

I ordered some stuff online from Nordstrom's rack and I didn't receive the items I believe it was a ring Susan levian and three pairs of shoes that were juicy couture I would like a refund seeing as I'm having a problem receiving my items please let's get this resolved as soon as possible
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Loss:
$226

Preferred solution: Let the company propose a solution

User's recommendation: Keep track of your order

Anonymous
map-marker Milford, Ohio

Offer products you do not have

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I purchased 2 pairs of womens Sperry Top-Sider Saltwater Plaid Wool Boot-Black/Charcoal size 8 which you cancelled 5 days later. However you are STILL offering these on your website. I ordered from you because the price was lower and in doing so, I missed out on the Black Friday deals from other competitors. Very disappointed and will not trust buying from you in the future.
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Rosalyn Xyl

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Verified Reviewer

Return not accepted

They wouldnt accept my return with tags and receipt. Going to contact the better business bureau because their return policy doesnt state anything they are telling me in store or on the phone.
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Cons:
  • Sends crap
  • No documentation for warranty
  • Website failures and lack of true authentification

Preferred solution: Full refund

User's recommendation: Don’t shop here

Anonymous
map-marker Chicago, Illinois

My order still hasn’t shipped as yet

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I ordered on 11-11-2021 I still don't have a tracking number yet u don't have a shipping date so how am going to know when my order be shipped or delivery I paid in full it need keep customer up dates on shipping information
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Pros:
  • Nice pictures

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Kansas City, Kansas

Shipping

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I placed an order on 11/3 and was notified this item had shipped on 11/4. LSO (whoever this is) says they have not received the item. Your customer service rep said you don't have it. I should have received the item by now. I do NOT want any of my items shipped with this company. They lost the last package I ordered from you. This is ridiculous and poor customer service. If I ordered from Nordstrom I would have have had the package a week ago! Not happy! Tracking #RB004565
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Debbi S Lsn

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Verified Reviewer
| map-marker Cincinnati, Ohio

Talk to someone about my order

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No one helped me on when I will get my shoes! And you should make your cake stomper service in the USA not another country
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Preferred solution: Deliver product or service ordered

Anonymous

Nordstrom as a store in terrific.My small issue arose when I saw the sign on the door saying wear a mask which I do.

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On entering I encountered many people without masks one older man Without a mask screamed at me .SCREW YOU I know exactly why. I looked for the usual security guard but there wasnt one around. I suppose the problem is your door sign says masks but clearly people arent. Wearing them. So .suggestion .either take the sign down or make people adhere to the rules please . I left the store rather shaken..
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User's recommendation: Is good

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