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i bought a shinola watch. sold as new with a discount. the discount was good but they never stated it was used or display . they sent me a scratched ,probably used or display watch with no proper packaging ,no registration papers ,.this i would have passed . had i...
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1.0
I didn't like
  • Lousy service
#993688
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Nordstrom Rack - Just awful, will never order again, ever!
I ordered a coat on Dec 30, 2016. It was ready to ship within 3-5 days. I contacted CS on about January 7, 2017 and asked to provide the status of my order. First of all the CS representative told me that I "JUST" ordered.... OK! I am so impatient. Then she said "Look...
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2.3
I didn't like
  • Charge you instantly wait it is a positive comment
  • Unknowledgable customer service
  • Will not resolve issues
#990238
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Will never shop here ever again!!!!!!!!!!! I have over $100 in Nordstorm rack giftcards. but they will not allow me to use them all towards my purchase. basically im screwed. The customers service is TERRIBLE. I have 3 giftcards which total over $100. I want to...
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2.2
#989150
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Nordstrom Rack Shipping Service Review

Nordstrom Rack
#950078
this company suck period. I ordered 6 items from them. The website only says that they have been ordered. Nothing else, I called there support line and they can not give me a time line if when to expect my package. This is unacceptable. I will never purchase a thing from them online ever again and most likely won't be shopping in store. Get it together!!!!
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Nordstrom Rack Shipping Service Review

Nordstrom Rack
#947695
It is not okay to tell your customers that items will ship 4-7 days after purchase and then change to 7-10 and on top of that charge their card. I ordered some items almost two weeks ago and they still have not shipped. I called and was told that they should ship by today...but still nothing! Never buying anything from Nordstrom Rack online again!
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Nordstrom Rack Shipping Service Review

Nordstrom Rack
#940505
1.0
Details
Absolutely dissatisfied with Nordstrom rack!!! Placed an order that never got shipped!!! WHY PAY FOR CRAPPY SHIPPING? Call to costumer care and nothing got resolved. Called 2 more times and NOVODY EVER ANSWERED! I want my money back I'll never buy at that store again not online not in a place!
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Nordstrom Rack Customer Care Review

Nordstrom Rack
#848414
Bad experience with Norstrom Rack. The manager of the store look for an item in the internet. They had 6 pieces in stock They charge my account After 5 days i get an emeil telling me they are sorry they dont have the item What a joke!
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Well, first it takes one to nearly two weeks for your order to ship! Then when you receive it, don't expect it to be wrapped in any kind of protective packaging. My formal gown was thrown into the card board shipping box and had a run and some spots because, well, YOU...
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1.8
I liked
  • Lots of cute clothes
#988367
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The shipping was horrible, the products took WEEKS to receive. Then one of the items was way too small, a pair of shoes that were either mis-marked or were just totally manufactured below industry standards. The the person I gifted them to tried to return them and get...
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1.8
I liked
  • Mens shoes selection
#982498
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Shipping at The Rack is a mess and painfully slow. The online site and shipping department seem to work out of sync. There is inventory shortage all the time. This is happening more frequently now with the so called shipping department "upgrade". The online site may...
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pissedconsumerfan
***ed***sumerfan

The "order ships in 5-7 days" is just a lame excuse for poor logistics management. Customer service is totally incompetent. This "slow shipping" clause just gives customer s...

Anonymous
Anonymous

Fellow Shoppers:Please do not shop at Nordstrom Rack. Shipping is pathetic but then dealing with the staff is ludicrous as they do not care about you- they pass the buck, make...

1.0
I liked
  • Discounts
I didn't like
  • Slow to no shipping
  • Customer service
#970546
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If you want to order from them, you need to order a month or more in advance! Shipping is AWEFUL! I mean the worse! It is like direct ship from China type of shipping! A month and no one knows where the order is and they are looking for boxes and no one knows what is...
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4.1
I liked
  • Discounts
  • Products
  • Quality
I didn't like
  • Tracking not right
  • Shipping
  • Turn around time
#968146
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I have been purchasing from Nordstrom Rack regularly due to great discount. Unfortunately, when the price of a given item goes down on their website they will refuse to give an adjustment of the price even if the ordered item has not shipped yet! Also, the shipping is...
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2.5
I liked
  • Discounts
I didn't like
  • No price adjustrments
  • Designer glasses sent without cases
  • Slow turnaround
#963818
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I placed an order and two days later, the items were further discounted. I emailed their customer service team and got no response. I called and was told that they no longer do price adjustments as of June 2016. When I asked the customer service person why that wasn't...
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1.0
#961255
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I wish I read reviews prior to ordering! Extremely delayed shipping and "so sorry but there's nothing I can do" customer service seems to be the norm at Nordstrom Rack online. I placed a large online order on 11/12 and it is 11/23 and the order hasn't even left the...
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Anonymous
Anonymous

Interesting that my experience was so similar. After waiting almost a month for my order which couldn't be tracked because it hadn't shipped yet, I gave up. I looked on line...

1.7
#960122
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