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Waited more than a week for order to arrive. Opened boxed and found 2 out of 3 items are not what I have ordered. I ordered New Balance 10 V4 Minimus Trail Running shoes but shipped a cheap version of New Balance 410 running shoes instead. Ordered Peter Millar Crown...
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1.0
I liked
  • Return policy
I didn't like
  • Wrong items shipped without checks and balances
#1183722
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I ordered before I read all the comments on here and I freaked out so I called and made sure my item was in transit only a day after I had placed the order.. lol and they said that they were just about to ship it out! I was amazing they said it can take 3-5 business...
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4.5
#1181925
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Nordstrom Rack - Still Waiting

Shipping must be via horse or pony. Up your shipping game or get out of it! My estimated shipping arrival changed to an additional week. I will never order from them again.
2.4
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
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#1161053
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I ordered a jacket and paid for it at 9:15 AM. At 11:40AM I received an email saying the order was cancelled because the item was no longer in stock. Why the *** was I able to put an item in my cart, pay for it and get an email confirming my order. I am furious. I had...
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1.0
I didn't like
  • Order cancelled
  • Dishonest website faqs
#1155930
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I ordered a pair of true religion jeans a size up since the ad stated that they run small. Big mistake, the jeans were too big so I figured I'd just take them to Nordstrom rack and just get something else if i couldn't find the same jeans. It didn't go down like that,...
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1.0
#1143899
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I placed a order within 2 minutes when rock revival hanaya skinny jeans was listed on 11/29/17 8:00 am Pacific time. I paid for size 28 and this order was cancelled 12/6/17 due to item was not available to ship due to not enough items in this size. Spoke with a CSR...
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2.7
#1143509
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This was may second and last time shopping at nordstrom rack. I paid for clearance items and by the time my order was processed, which happened two hours later ,half of the items have already been sold and automatically gone missing from my order .This should not...
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1.3
#1123644
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Nordstrom Rack - If we return damaged item from you we would have to with al

Nordstrom Rack - If we return  damaged item from you we would have to with al
Hi everyone. I just wanted to share my experience with Nordstrom Rack. I bought some running shoes and 30 days after the 90 day return time I find damage on the shoes. Both shoes --- went to store and was told if they helped me, they would have to help everyone with a damaged item. Talked to store manager, talked to a supervisor of customer service, no help with damaged items. Good luck.
1.0
Details
Customer service
Product or Service Quality
#1123462
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Nordstrom Rack - Delivery is too slow!

Horrible Customer Service and slow delivery! You wait approximately 10 days to receive your purchased items. If you call Customer Service, you are on hold for a long time and Supervisors are impossible to reach.
4.1
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1119460
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ordered online with this company for the first time back in august. They sent all the wrong sizes and would not let me exchange the sizes. I was only required to return the items and get a refund. I had been waiting for a very long time to get the refund and had sent...
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1.0
Product
#1107311
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