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Summary of Nordstrom Rack Customer Service Calls

70 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
03:52 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Nordstrom Rack to Ask about:

Cards:

  • “I need to make a credit card payment due today”
  • “Can I put in credit card numbers”
  • “Lost or stolen card”

Shipping and Delivery:

  • “Shipping claim”
  • “My order still hasn’t shipped as yet”

Return/ Replace:

  • “Return”
  • “Haven’t received a return label as promised by mail”

Product/ Service quality:

  • “Broken products”
  • “Broken zipper Tumi suitcase bought in December”

Payments and Charges:

  • “Payment”

Website/ Application:

  • “Website issues”

Other:

  • “Inquiry”
  • “Number”
  • “For wallets”

About Nordstrom Rack

Top 5 Nordstrom Rack Services

Shipping Service, Customer Care, Cashier, Manager

Top 5 Nordstrom Rack Products

Account

Top 5 Likes about Nordstrom Rack

Discounts, Range of products, Products, Return policy, Quality

Top 5 Dislikes about Nordstrom Rack

Customer service, Person at rack, Lousy service, Items not shipped, Dishonest website faqs

Top 5 Related Companies

Nordstrom, HauteLook, Nordstrom Rack

Summary

Nordstrom Rack is an online store that specializes in selling clothing and apparel. The store has been in business for more than 5 years and it operates worldwide. Nordstorm Rack offers a wide selection of products such as dresses, tops, bottoms, jeans, pants, T-shirts, coats and jackets. The store sells clothing for men, women and kids. It also offers extra products like swimwear, plus-size clothes, petite and maternity clothing. The store provides different special offers like gift cards, discounts and "deals of the day". Nordstrom Rack provides free worldwide shipping for orders over $100.

Nordstrom Rack reviews and complaints

Nordstrom Rack is ranked 387 out of 4386 in E-commerce category

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Nordstrom Rack Stats

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