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Summary of Nordstrom Rack Customer Service Calls

101 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
04:04 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Nordstrom Rack to Ask about:

Shipping and Delivery:

  • “No update on package not being delivered”
  • “Didnt get shoes”
  • “Shipping claim”

Cards:

  • “Update credit card info”
  • “Never recivied my nordstorm creditcard”
  • “I placed an order 3 days ago on the Nordstrom Rack App, my credit card was charged, but I have not received a confirming email as I always do.”

Request for Information:

  • “I want to no how to track my order”
  • “Inquiry”
  • “Can I put in credit card numbers”

Payments and Charges:

  • “Payment”
  • “I placed a order / I just realized They charge me sale tax on my item there's no sale tax on clothes in Philadelphia Pennsylvania”

Return/ Replace:

  • “Return”
  • “Haven’t received a return label as promised by mail”

Product/ Service:

  • “Broken products”
  • “Broken zipper Tumi suitcase bought in December”

Account:

  • “I can't reset my password”

Staff:

  • “Customer service”

Website/ Application:

  • “Website issues”

Other:

  • “Sensor left on gift”
  • “To order. Online not working”
  • “Number”

Nordstrom Rack Rating Stats

2.0 out of 5 stars
based on 63 reviews
See all 91 reviews

Rating stats

  1. 31 reviews
  2. 11 reviews
  3. 11 reviews
  4. 6 reviews
  5. 4 reviews

About Nordstrom Rack

Top 5 Nordstrom Rack Services

Shipping Service, Customer Care, Cashier, Manager

Top 5 Nordstrom Rack Products

Account

Top 5 Likes about Nordstrom Rack

Discounts, Range of products, Products, Upbeat modern atmosphere, Return policy

Top 5 Dislikes about Nordstrom Rack

Customer service, Person at rack, Lousy service, Items not shipped, Dishonest website faqs

Top 5 Related Companies

Nordstrom, HauteLook

Summary

Nordstrom Rack is an online store that specializes in selling clothing and apparel. The store has been in business for more than 5 years and it operates worldwide. Nordstorm Rack offers a wide selection of products such as dresses, tops, bottoms, jeans, pants, T-shirts, coats and jackets. The store sells clothing for men, women and kids. It also offers extra products like swimwear, plus-size clothes, petite and maternity clothing. The store provides different special offers like gift cards, discounts and "deals of the day". Nordstrom Rack provides free worldwide shipping for orders over $100.

Nordstrom Rack reviews and complaints

Nordstrom Rack is ranked 322 out of 4265 in E-commerce category

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Nordstrom Rack Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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Products and Services Sold by Nordstrom Rack

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