Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

I ordered a coat on Dec 30, 2016. It was ready to ship within 3-5 days.

I contacted CS on about January 7, 2017 and asked to provide the status of my order. First of all the CS representative told me that I "JUST" ordered.... OK! I am so impatient.

Then she said "Look for an email, your package is in the warehouse ready to be picked up, will ship in the next 24-48 hours." On January 9 I contacted and asked about shipping frames, and she started with the same "we ship within 3 days", etc, then I asked her to tell the truth to their customers, if it takes 2 weeks to ship then say so, and said I ordered on Dec 30, it is been almost 2 weeks! She told me it will be shipped within next 24-48 hours. I asked to cancel my order. Well, so now it is not being shipped, and it was not cancelled either, for 2 weeks the status of my order says "ready to ship in 3-5 days" and nothing changed for 5 days after I cancelled it either!

I contacted them again 3 days after I cancelled my order, and she said it takes 24-48 to update the system, and that I "just" cancelled YESTERDAY.....

Are they on Mars and use their own calendar? By the way, I was "just" charged on December 30, 2016, today is January 12, 2017.

Product or Service Mentioned: Nordstrom Rack Shipping Service.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

I didn't like: Unknowledgable customer service, Will not resolve issues, Slow to ship, Copy and paste responses, Charge you instantly wait it is a positive comment.

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