Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

I had the most difficult time returning a pair of shoes. I had to come back three times!!!

The first time, I had an associate ask me to swipe all my credit cards & the system could not locate my order. I left & was on a mission to find my receipt. I checked all my credit card transactions & knew exactly which card I used to purchase the shoes. The manager can up to tell me they can give me store credit!

That pissed me off because I explained to him that I would bought these same shoes online, but in a different size & want my refund. I left the store very angry! I came home & finally found my receipt & went to return it. I didn't give the receipt to the associate because I wanted to test the system.

I told her the exact day I purchased it & the card I used. She was not able to process the return so I gave her the receipt. THE SYSTEM IS FLAWED & it is very inconvenient for me to have to find my receipt & go through this much hassle to return an item!!!

I will not be shopping here any longer. Lost customer forever!

Review about: Shoes.

Reason of review: Return, Exchange or Cancellation Policy.

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