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I ordered a pair of true religion jeans a size up since the ad stated that they run small. Big mistake, the jeans were too big so I figured I'd just take them to Nordstrom rack and just get something else if i couldn't find the same jeans. It didn't go down like that,...
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1.0
#1143899
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I placed a order within 2 minutes when rock revival hanaya skinny jeans was listed on 11/29/17 8:00 am Pacific time. I paid for size 28 and this order was cancelled 12/6/17 due to item was not available to ship due to not enough items in this size. Spoke with a CSR...
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2.7
#1143509
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This was may second and last time shopping at nordstrom rack. I paid for clearance items and by the time my order was processed, which happened two hours later ,half of the items have already been sold and automatically gone missing from my order .This should not...
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1.3
#1123644
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Nordstrom Rack - If we return  damaged item from you we would have to with al
1/1

Nordstrom Rack - If we return damaged item from you we would have to with al

Nordstrom Rack
#1123462
1.0
Details
Hi everyone. I just wanted to share my experience with Nordstrom Rack. I bought some running shoes and 30 days after the 90 day return time I find damage on the shoes. Both shoes --- went to store and was told if they helped me, they would have to help everyone with a damaged item. Talked to store manager, talked to a supervisor of customer service, no help with damaged items. Good luck.
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Customer service
Product or Service Quality

Nordstrom Rack - Delivery is too slow!

Nordstrom Rack
#1119460
4.1
Details
Horrible Customer Service and slow delivery! You wait approximately 10 days to receive your purchased items. If you call Customer Service, you are on hold for a long time and Supervisors are impossible to reach.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Nordstrom Rack - Ordered onlune new but didnt get it

Nordstrom Rack
#1089534
1.0
Details
I ordered a new pair of optical gucci glasses were shipped a pair a customer returned..they were dirt and marked by a eye doctor...I am done with these guys
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Billing Practices
Price Affordability
Product or Service Quality
Website

Nordstrom Rack Shipping Service Review

Nordstrom Rack
#991226
I can't accept paying $8 shipping fee then get the item 15 days after ordering it. Rack online was not like this in 2015 and before. What happened to their shipping???
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ordered online with this company for the first time back in august. They sent all the wrong sizes and would not let me exchange the sizes. I was only required to return the items and get a refund. I had been waiting for a very long time to get the refund and had sent...
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1.0
Product
#1107311
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I ordered 5 sweaters from Nordstrom Rack, and checked the shipping status to see that they had arrived at my house. When I got home, there was no box in sight. I called Nordstrom Rack to complain, and they said that the company the use for shipping will mark things as...
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#1076027
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I placed an online order on Nordstrom Rack. My package did not arrive by the estimated shipping date provided in my confirmation email. I have been monitoring the shipping status on the UPS website, and I noticed that it was forever stuck on "A UPS shipping label has...
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1.7
I liked
  • Pricing of products
  • Clothing and accessory selection
  • Range of products
I didn't like
  • Unable to expedite order due to shipping delay
  • Shipping delays
  • Dishonest website faqs
#1063226
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I dont think I'll wanna Shop at Nordstrom Rack again, because Ups delivers their merchandise. I ordered on May 4, in enough time to have my Mothers Day gifts delivered Two days before Mothers Day, and I waited all day only for Ups to arrive at 8PM with a missed...
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1.0
#1046691
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I will never order from Rack ever again as I am a Canadian consumer. I ordered the item was wrong and I returned. The return label was to an address here in Canada and was accepted and signed for so I should have had my money within 3 days on my credit card. Not so now...
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user45395505
user45395505

Waiting on Rack to respond

2.6
I didn't like
  • Lousy return time on fees for purchase
#1019306
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I went to Nordstrom Rack store in Culver City tonight trying to return a pair of rain boots. Since it had passed the return period according to the policy, the nice cashier was trying to help by calling her store manager to discuss the issue with me. The store manager...
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1.0
#1018602
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My shopping experience at Norstrom Rack was a very positive experience due to the cashier named (Grace) her name was befitting ! She reminded me of the old days of shopping where people care . Grace was warm friendly and very comforting as I was exhausted and wanted...
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5.0
I liked
  • Grace customer service naperville outstanding
#1016069
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