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It used to be that if Rack made an error with an order, they would fix it and give you a little credit or discount to sweeten the deal. Customer (dis)service has gone down the toilet comparable to Walmart now. Not only do the phone reps can get rude and unhelpful at...
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1.0
I didn't like
  • Shipping
#954043
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Like many of you, I placed an order in October, the 22nd to be exact. The item is listed as in stock and ready to ship.....for 14 days. Yet it has not shipped and no one can tell me why. I spoke to online customer service and they told me they had a "slight". What the...
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pissedconsumerfan
***ed***sumerfan

Same here. It's like they will ship whenever they feel like it these days. Rack online customer service has gone totally downhill and fast. This place now is an embarrassme...

#948816
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I've been trying to return an item for 3 weeks now and I'm having an issue where the return label won't generate online. Customer Service won't get back to me to provide me with a label or with address details, even though I have lodged a query with them 4 times. I...
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1.0
Geelong, Victoria County
#948718
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Online Order Review

Nordstrom Rack
#583422
Nordstrom Rack - took money out of my visa never delivered product do not answer my emails. Do not ever order online they don't cancel order take money and you never see product. Spent over $180. Warning!!!
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For the past two years I have bought most of my clothes from Nordstrom rack online. I made an order on October 12 and received it on October 18, but I made two more orders on October 18 and October 24, neither of which has shipped as of today, November 3. The...
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3.9
#948517
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Same thing here. Orders placed over two weeks ago, still not shipped. So even when (if) they do finally ship, who knows how log it will take to get to my house. Nordstrom is closing stores and wonders why they are slowly going out of business, it is because of things...
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#947890
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Placed an order over 2 weeks ago, and was told it would be shipped in 2-4 days. My card was charged less than 24 hours later, and it's been 2 weeks- my order hasn't shipped, they have no idea how or when it will ship, and customer service won't offer expedited shipping...
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#947243
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Order 4 items 8 days ago; Has not shipped as of 10/28. Received an email saying they don't when the items will ship, but that I can request a cancellation. I did call to cancel 2 days ago (10/26) and the order has not yet been cancelled (10/28); I told the service...
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1.4
I didn't like
  • Items not shipped
#945161
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LIKE MANY OF YOU, I PLACED AN ORDER ONLINE WITH NORDSTROM RACK ON 10-12. I ORDERED FOUR MEN'S LONG SLEEVE SHIRTS ON SALE. IT IS NOW 10-28 AND THEY DO NOT KNOW WHEN THE ORDER WILL SHIP. FUNNY, HOW THEIR BILLING DEPARTMENT WORDS JUST FINE. THEY BILLED MY BANK ACCOUNT...
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#945073
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This is the absolute worst online shopping experience I have ever had. I placed an order on 10-12-16. As of 10-27-16 the order has still not shipped. Their customer service simply tells me their warehouse is experiencing delays and my order will ship within 7-10 days...
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2.6
I liked
  • Products
I didn't like
  • Shipping
#944545
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I ordered two items on October 14th that were expected to ship in "2-4 days." Called on October 19th to see why my items had not yet shipped. Was told that there were some issues with the fulfillment center and my new expected ship date was 4-7 days from order date and...
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#943236
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