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i bought a shinola watch. sold as new with a discount. the discount was good but they never stated it was used or display . they sent me a scratched ,probably used or display watch with no proper packaging ,no registration papers ,.this i would have passed . had i...
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1.0
I didn't like
  • Lousy service
#993688
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Nordstrom Rack Shipping Service Review

I can't accept paying $8 shipping fee then get the item 15 days after ordering it. Rack online was not like this in 2015 and before. What happened to their shipping???
#991226
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Nordstrom Rack - Just awful, will never order again, ever!
I ordered a coat on Dec 30, 2016. It was ready to ship within 3-5 days. I contacted CS on about January 7, 2017 and asked to provide the status of my order. First of all the CS representative told me that I "JUST" ordered.... OK! I am so impatient. Then she said "Look...
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2.3
I didn't like
  • Slow to ship
  • Charge you instantly wait it is a positive comment
  • Will not resolve issues
#990238
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Will never shop here ever again!!!!!!!!!!! I have over $100 in Nordstorm rack giftcards. but they will not allow me to use them all towards my purchase. basically im screwed. The customers service is TERRIBLE. I have 3 giftcards which total over $100. I want to...
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2.2
#989150
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Well, first it takes one to nearly two weeks for your order to ship! Then when you receive it, don't expect it to be wrapped in any kind of protective packaging. My formal gown was thrown into the card board shipping box and had a run and some spots because, well, YOU...
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1.8
I liked
  • Lots of cute clothes
#988367
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The shipping was horrible, the products took WEEKS to receive. Then one of the items was way too small, a pair of shoes that were either mis-marked or were just totally manufactured below industry standards. The the person I gifted them to tried to return them and get...
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1.8
I liked
  • Mens shoes selection
#982498
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Delivery Service Review

Two week order fulfillment for a movado watch, only to open it to find watch was missing. D-bags kind enough to leave the silica gel bag though. Still waiting for resolution 3 days after reporting it. Order #: 36559706
1.0
Details
Advertised vs Delivered
Delivery Service
Product or Service Quality
#975315
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Shipping at The Rack is a mess and painfully slow. The online site and shipping department seem to work out of sync. There is inventory shortage all the time. This is happening more frequently now with the so called shipping department "upgrade". The online site may...
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pissedconsumerfan
***ed***sumerfan

The "order ships in 5-7 days" is just a lame excuse for poor logistics management. Customer service is totally incompetent. This "slow shipping" clause just gives customer s...

Anonymous
Anonymous

Fellow Shoppers:Please do not shop at Nordstrom Rack. Shipping is pathetic but then dealing with the staff is ludicrous as they do not care about you- they pass the buck, make...

1.0
I liked
  • Discounts
I didn't like
  • Slow to no shipping
  • Customer service
#970546
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If you want to order from them, you need to order a month or more in advance! Shipping is AWEFUL! I mean the worse! It is like direct ship from China type of shipping! A month and no one knows where the order is and they are looking for boxes and no one knows what is...
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4.1
I liked
  • Products
  • Discounts
  • Quality
I didn't like
  • Turn around time
  • Tracking not right
  • Shipping
#968146
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I have been purchasing from Nordstrom Rack regularly due to great discount. Unfortunately, when the price of a given item goes down on their website they will refuse to give an adjustment of the price even if the ordered item has not shipped yet! Also, the shipping is...
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2.5
I liked
  • Discounts
I didn't like
  • Billing practices
  • Designer glasses sent without cases
  • Slow turnaround
#963818
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