It used to be that if Rack made an error with an order, they would fix it and give you a little credit or discount to sweeten the deal. Customer (dis)service has gone down the toilet comparable to Walmart now. Not only do the phone reps can get rude and unhelpful at...Read more
I didn't like
Like many of you, I placed an order in October, the 22nd to be exact. The item is listed as in stock and ready to ship.....for 14 days. Yet it has not shipped and no one can tell me why. I spoke to online customer service and they told me they had a "slight". What the...Read more
I've been trying to return an item for 3 weeks now and I'm having an issue where the return label won't generate online. Customer Service won't get back to me to provide me with a label or with address details, even though I have lodged a query with them 4 times. I...Read more
Geelong, Victoria County
Online Order Review
Nordstrom Rack - took money out of my visa never delivered product do not answer my emails. Do not ever order online they don't cancel order take money and you never see product. Spent over $180. Warning!!!
For the past two years I have bought most of my clothes from Nordstrom rack online. I made an order on October 12 and received it on October 18, but I made two more orders on October 18 and October 24, neither of which has shipped as of today, November 3. The...Read more
Same thing here. Orders placed over two weeks ago, still not shipped. So even when (if) they do finally ship, who knows how log it will take to get to my house. Nordstrom is closing stores and wonders why they are slowly going out of business, it is because of things...Read more
Placed an order over 2 weeks ago, and was told it would be shipped in 2-4 days. My card was charged less than 24 hours later, and it's been 2 weeks- my order hasn't shipped, they have no idea how or when it will ship, and customer service won't offer expedited shipping...Read more
Order 4 items 8 days ago; Has not shipped as of 10/28. Received an email saying they don't when the items will ship, but that I can request a cancellation. I did call to cancel 2 days ago (10/26) and the order has not yet been cancelled (10/28); I told the service...Read more
LIKE MANY OF YOU, I PLACED AN ORDER ONLINE WITH NORDSTROM RACK ON 10-12. I ORDERED FOUR MEN'S LONG SLEEVE SHIRTS ON SALE. IT IS NOW 10-28 AND THEY DO NOT KNOW WHEN THE ORDER WILL SHIP. FUNNY, HOW THEIR BILLING DEPARTMENT WORDS JUST FINE. THEY BILLED MY BANK ACCOUNT...Read more
This is the absolute worst online shopping experience I have ever had. I placed an order on 10-12-16. As of 10-27-16 the order has still not shipped. Their customer service simply tells me their warehouse is experiencing delays and my order will ship within 7-10 days...Read more
I ordered two items on October 14th that were expected to ship in "2-4 days." Called on October 19th to see why my items had not yet shipped. Was told that there were some issues with the fulfillment center and my new expected ship date was 4-7 days from order date and...Read more
Do you have something to say about Nordstrom Rack? What happened? What can we help you with?