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I bought a $100 pair of sandals that broke the first time worn so I took them in to return 3DAYS after purchase but did not have my receipt because I wore them. They could not find my purchase in their system and hinted that I did not buy them. THEY HAVE THE NORDSTROM...
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2.9
#1283350
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ORDERED $600 WORTH OF ITEMS (PAID XTRA SHIPPING TO EXPEDITE ) THAT DIDNT HAPPEN AFTER WAITING 2 WEEKS THEY SEND ME 10 DUVET WHITE COVERS - IN A BOX?? - CANT EVEN GET A CUSTOMER SERVICE REP ON THE PHONE - HAVE TO CHAT WITH SOMEONE IN A FOREIGN COUNTRY AND ALL I GET IS I...
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#1275261
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Nordstrom Rack - Worst Customer service

Uninterested in helping. Won’t be shopping here again. Worst experience ever!
#1274247
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I was shopping for gifts on the Nordstrom rack app, and it was not working at all! I kept adding my item to my cart then it would say cart is empty. Time and time again I tried to shop. I deleted the app and restarted and it was not working. I then tried to call this...
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3.9
#1271204
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The first time I place an order with Nordstrom Rack, someone immediately breaks into my account and spends over $1,000. Their online security is obviously very poor. I order online from countless companies and never had this problem. The customer service has been...
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#1263516
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I am a long time shopper with nordstrom and nordstrom rack. I have raved about them for years to my friends and family. Recently, I returned an on-line order to them. When I hadn't received my refund after three weeks since mailing it back, I called. They hadn't "put...
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2.0
I liked
  • Range of products
I didn't like
  • Customer service
#1250065
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Nordstrom Rack - Can't get anyone on the phone!!!

I cant get anyone on the phone. Alk I wanted was a simple exchange! What is going on???
#1234634
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As a level four customer, which means I spend a lot of time and money shopping at Nordstrom stores, I feel well qualified to review the men’s section and staff of the Burlington Nordstrom Rack. Compared to other Nordstrom Rack‘s, this store has more upscale merchandise...
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3.4
#1222564
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Nordstrom Rack - The ABSOLUTE WORST

Just to be clear, I'm giving them NO STARS. I will never order through nordstromrack.com. They are the worst. They are not customer friendly & their employees has no idea how to satisfy customers. It took my shipment 15 days to arrive from the shipping date. Which is ridiculous. They will never get my business again!
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1219949
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Ordered a Robert Graham shirt online on a Saturday night. A few hours later, changed my mind and began trying to cancel the order. Emails, phone calls, etc. Was DENIED a cancellation due to a ridiculous "2 hour policy". My order was not processed and no shipping label...
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1.0
#1203077
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